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By: Security Systems News

Efforts focused on helping businesses prevent the spread of COVID-19

07/01/2020

SSN Staff

SANTA ANA, Calif.—Allied Universal announced the availability of distance screening solutions as companies continue to launch their ‘return to workplace’ initiatives.
“With new and evolving COVID-19 guidelines, organizations in every industry are trying to determine how best to minimize risks and move forward,” Jim Geyer, vice president of sales, Allied Universal Technology Services. “With the right protocols, trained security personnel and technology solutions, organizations will be able to reduce their health risks at their facilities and continue to move their businesses forward.”
Allied Universal Technology Services experts are working with customers to design and implement the screening solutions that best fit their company’s environment, requirements and existing security operations. The screening solutions include state-of-the-art technology that connects artificial intelligence and human response to better protect people with accurate, real-time data and safer social interaction.
The comprehensive suite of distance screening solutions includes:
•    Fixed and Semi-Permanent Thermal Screening Solutions – American-made handheld, fixed and semi-permanent or fully automatic systems that use thermal imaging and data analytics as effective pre-screening solutions. These imagers and smart scan stations help prevent the spread of COVID-19 by detecting elevated body temperature.
•    Robotic Solutions – Robotic distance screening solutions that combine the intelligence and reliability of robots with the personal problem-solving capabilities of humans. The interactive robots perform access control, communications and screening functions with key functionalities that support COVID-19 protocols and social distancing guidelines.
•    Kiosk Screening – Thermal checkpoint kiosks solutions provide unmatched screening accuracy. The camera and system were designed, calibrated, and lab-tested to address the critical elements that skew temperature readings when deploying a thermal camera in environments typically affected by heat variances from open doors, drafts, heat and A/C ducts.
•    Handheld Thermal Screening – Handheld imagers are calibrated to target the highest temperate reading on a person’s face.
Allied Universal has approximately 235,000 employees and revenues over $8.5 billion, with offices located throughout the nation as well as internationally (Canada, Mexico, United Kingdom).
The company has been hiring tens of thousands over the past few months in an effort to meet the increased demand placed on facilities as a result of COVID-19. 


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By: Security Systems News

06/30/2020

SSN Staff

SILVER SPRING, Md.—Security industry professionals, products, services, policies and procedures have a direct impact on the safety and security of millions of people. This means members of the industry have a special duty not only to those they directly service, but to all of society, since, outside of the most remote places, virtually everyone encounters security devices.
To that end, the Security Industry Association (SIA), through its Ethics in Security Technology Working Group, has developed the SIA Membership Code of Ethics, a set of nine principles designed to promote the highest standards of conduct among its members. Several of the principles cover common business topics, from ensuring “honesty, integrity and transparency” in business practices to opposing “prejudice, harassment and abuse” to taking appropriate steps to protect sensitive person information. Others are focused on specific security industry matters.
For example, because many security companies work with law enforcement, one principle states that member organizations and their employees shall “work with law enforcement in an appropriate manner that enhances public safety while respecting the reasonable expectations of privacy held by customers and individuals whose images or information are captured by security devices.” 
Another principle example intended to security privacy states that members shall “ensure that their products, services and solutions are not designed or manufactured in such a manner as to surreptitiously transmit information to third parties for purposes outside the normal and expected scope of security and business operations.” 
A final principle example that grows out of the ideal that security technology should never be used for abusive or harmful purposes requires SIA members to “refuse to knowingly design, manufacture, sell or deploy products, services or solutions that have been finally determined by any supranational, national, federal, state or local governmental authority or any self-regulatory entity, whether foreign or domestic, having competent jurisdiction over the applicable member organization to support the infliction of human rights abuses, the restriction of civil liberties and/or the implementation of other oppressive measures.”
As of July 1, all new and renewing SIA members will be required, as a condition of membership, to affirm that they will abide by the principles. 
Should a member who has made that affirmation commit a material violation of one or more of the principles as determined by the SIA Executive Committee, that member may be subject to punitive action, ranging from a written warning to suspension of membership to expulsion from the association. All decisions made by the Executive Committee concerning possible violations and SIA’s response will be final. 


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By: Security Systems News

06/25/2020

SSN Staff

Originally scheduled for October 5-8 in Las Vegas, Nevada, ISC West 2020 has been canceled due to industry and market circumstances; however, Reed Exhibitions, along with Premier Sponsor SIA, will transform ISC West 2020 into an all-virtual event taking place October 5-7, 2020 to serve the security and public safety community. 
“While we are very disappointed to not be able to meet face-to-face this year in Las Vegas, we look forward to continuing to help the ISC West community engage via digital programs, resources and connections,” Will Wise, Group VP, Reed Exhibitions, said in the announcement. “Our team, along with our valued venue partner, Sands Expo and Venetian, is working on detailed planning and protocols for ISC West 2021, which will take place March 23-26, 2021.” 
During this time of major change and transformation in the U.S., the ISC West community of security integrators, installers, dealers and consultants, along with corporate, government and law enforcement/first responder practitioners, have frontline essential services and mission-critical responsibilities. Amidst travel and budget restrictions, security industry professionals and solution providers are playing a major role in serving regional communities, as businesses are working on re-opening and re-designing facilities in order to ensure public health and safety across all cities and communities. 
“We at SIA sincerely regret not being able to meet face-to-face in Las Vegas in 2020,” said Pierre Trapanese, SIA Chairman. “We know the importance of ISC West to our community and know that we have a responsibility to our industry to adapt during this period. We will continue to provide our members with timely information and resources on an on-going basis. We look forward to producing a great virtual event with the ISC team, anchored by a compelling SIA Education@ISC conference program delivered in a dynamic format in October.”
All amounts paid for exhibit space or media to date for the March 2020 ISC West edition will be or can be credited and used as follows in any combination:
Towards participation in the March 24-26, 2021 edition of ISC West.
Towards participation in ISC West 2020 Virtual Event (Oct 5-7).
Participation in ISC News Digital Sponsorships, ISC West Virtual Vendor Solution Sessions or Partner Bulletins (pending availability), must be fulfilled by West ‘21 live event.
Towards participation in ISC East 2020 (November 18-19, 2020).
The credit can be applied to your outstanding balances for any event for which you are already contracted to participate or to new contract(s) listed above.
Refunds can be requested upon approval. A 20% retention fee will be collected on the contracted obligation, due to sunken costs incurred by Reed Exhibitions for the 2020 event and contractors/suppliers.
“We will be rolling out additional information on the ISC West 2020 Virtual Event soon, including formats for education, discussion groups, matchmaking, showcased solutions and technologies, plus elements to celebrate the security community, and support our charity partner Mission 500 and their key role in helping kids and families in crisis,” stated Mary Beth Shaughnessy, event director of ISC Security Events. “Regarding ISC East 2020, our smaller scale, more regional-focused event slated for November 18-19 in New York City, we will be assessing event viability over the next 8-10 weeks with guidance from the Javits Center, New York State and New York City authorities. We will continue to consult with SIA, with the ASIS NYC Chapter, and other Northeast regional association supporters, along with our loyal community of attendees, speakers and exhibitors. Our security community is committed and resilient and we look forward to continuing to rally and adapt with everyone to chart the course forward.”


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By: Security Systems News

06/24/2020

Ginger Hill

05.GN_.5Q.Kara_.Pelecky copy.jpg

INDIANAPOLIS—STANLEY Security’s Chief Information Officer, Kara Pelecky, shares her love of horses, the advice her dad imparted to her, her favorite movie and more with SSN. Get to know more about her!
ARE YOU MARRIED? ANY KIDS? ANY PETS? Yes, I’m married with four children in high school and college. I am an avid equestrian with big dreams and moderate skills, and am looking forward to growing my riding skills and possibly buying a horse.
WHAT’S SOMETHING INTERESTING ABOUT YOU THAT YOUR COWORKERS MAY NOT KNOW? Most don’t know that I am repatriating to the United States from a seven-year role in the United Arab Emirates. I led the establishment of the IT function for the first-ever nuclear power generation station in the Arabian Gulf. Repatriating during a pandemic has made my life feel like a game of “52-card Pickup.”
WHAT’S THE BEST PIECE OF ADVICE YOU’VE EVERY BEEN GIVEN? Certainly, the best advice I received was throughout my childhood from my father that “you have to let yourself be happy.”
WHY DID YOU DECIDE TO JOIN THE SECURITY INDUSTRY? Coming from nuclear power, I already had significant exposure to security in its many forms. I enjoyed the multifaceted nature of nuclear power with different problems to solve each day. (Could we use drones to predict jellyfish blooms?)
I was interested to experience an industry that was similarly complex but that had a truer customer than seen in the energy industry, and found that in the security industry.
WHAT BOOK, PODCAST OR MOVIE WOULD YOUR RECOMMEND TO OTHERS AND WHY? Most will laugh or roll their eyes, but my favorite movie is “Groundhog Day.” This is especially ironic during this period of pandemic, given that each day seems to repeat in real life. The cycle of sarcasm, despair, joy and redemption in this movie is uplifting. This movie makes me laugh again and again.


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06/23/2020

SSN Staff

DALLAS—Monitronics International, Inc. and its subsidiaries, which includes Brinks Home Security, announced it has acquired approximately 114,000 residential alarm monitoring contracts from Protect America, Inc., totaling approximately $4.6M in recurring monthly revenue (RMR). 
“This transaction fits neatly into our philosophy of acquiring profitable accounts at scale and holding them for life,” William Niles, interim CEO, Brinks Home Security, said in the announcement. “The company [Brinks Home Security] will only make monthly earnout payments on active accounts with no payment required for non-pay or non-active customers, thus largely eliminating any related attrition risk. Further, the economic interests of the company and the seller are aligned as both the company and seller stand to benefit from Brinks Home Security’s award-winning and best-in-class customer service.” 
Per the terms of the transaction, Brinks Home Security will take ownership of the alarm monitoring contracts at closing through an earnout structure that includes a $15M upfront payment. For the first six months following the closing date, the company will pay a $5.00 monthly earnout payment per active account. For the remaining 44 months immediately following the closing date, the company will pay the seller a $25.00 monthly earnout payment per active account. 
The company acquired the accounts lien-free at closing, and, after month 50, will have no further earnout obligation to the seller. 
The transaction is supported by a majority of the company’s first lien lenders who now enjoy an additional $4.6M of RMR significantly enhancing their credit position.


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06/22/2020

SSN Staff

ALEXANDRIA, Va.—ASIS International announced today that its Global Security Exchange (GSX) 2020 will move to a fully virtual experience called Global Security Exchange Plus (GSX+) and will include more than 80 education sessions, an exhibition marketplace and peer-to-peer networking opportunities. GSX+ will take place September 21-25 with live and on-demand features. 
“Launching GSX+ as a virtual-only experience will provide our members, exhibitors, sponsors and others with a one-of-a-kind approach that will advance security worldwide,” Godfried Hendriks, CCP, president of the ASIS Global Board of Directors, said in the announcement. “While circumstances dictate that we must forgo an in-person meeting this year, we are excited for GSX+ to deliver to a wider global audience the exceptional security networking, marketplace, education and training that truly set GSX apart. There is a growing demand for a comprehensive experience that helps the entire security profession learn and grow together.” 
Following months of careful evaluation of the risks associated with convening an event 20,000 professionals from across the globe during the COVID-19 pandemic, ASIS leadership concluded that transition GSX to a virtual-only environment for its 2020 event was the correct course of action in the best interests of its members, attendees, speakers, exhibitors and the public. 
“We are pleased to unveil our new GSX+ model, which will deliver the same number of CPEs as GSX, more accessibility with a lower cost to participate and will live online for several weeks after an initial five-day live event,” Peter J. O’Neil, FASAE, CEO, ASIS International. “It’s never been more important for organizations to focus on risk management and business continuity. GSX+ offers a new way for professionals to come together, discover new technologies and approaches, and dive into important discussions around global best practices.” 
GSX+ will deliver every element of a live event in an online environment: Community, Content, Commerce and Connection. A new, fully virtual forum for the global security community to connect and engage with live discussions on the most pressing industry issues, CPE-eligible education sessions, a market place and peer-to-peer networking will be provided. Topics of education will range from workplace violence and behavior detection to return to remote work, pandemic lessons learned and well-being of security personnel.


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A success story with best practices when working in the healthcare vertical

06/17/2020

Ginger Hill

YARMOUTH, Maine—A few months ago, COVID upended the normality of the healthcare system, healthcare facilities and the daily, life-saving work of healthcare workers. Hospitals scrambled to meet the influx of infected people, while frontline health care workers begged for the rather simple things they were taught to always have when engaging with sick people—personal protection equipment (PPE)—which was and still is scarce. 
“Limiting unnecessary contact with COVID-19 patients is critical to reducing the spread of infection,” Mary Pat Voll, CPNP, board certified pediatric nurse practitioner, told Security Systems News. “Every time healthcare personnel enters a COVID room, even with full PPE, they are risking potential exposure to the virus.” 
It was (and in some places still is) literal chaos, as sick patients poured in through hospitals doors, terrified and sick, not knowing if today would be their last. 
“Unfortunately, shortages in the PPE supply chain left hospital workers ill-equipped to appropriately care for COVID-19 patients,” Mary Pat Voll said. “Many healthcare providers fear for their lives as conservative strategies are enforced, such as re-wearing single-use, respiratory masks.”
Something had and has to give, and who knew it would be a video camera that would provide safety, and a level of comfort and protection during a world-wide pandemic.
A hospital, a doctor, and a security dealer and integrator
Matt Vincent, owner of Smart Solutions, LLC, a security integration company serving Kentucky and Tennessee, has forged a tight relationship with a local doctor serving the Bowling Green, Ken. area, providing security solutions for the doctor’s residential home, lake home and businesses. 
“Dr. Carter has reached out to us [Smart Solutions] in the past for solutions that no one else could offer or figure out,” Vincent said. “That’s why he reached out to us on the hospital’s behalf for a solution to keep the medical staff safe while battling COVID19.” 
After learning all the caveats necessary to fit the needs of the hospital, Vincent reached out to trusted colleague Jake Voll, president of SS&SI Dealer Network. 
“This application was unique,” Jake Voll explained. “I asked for details on the application. ‘What were the end user’s challenges? What specifically did they need to see? How would healthcare providers use the cameras to interact with patients?’” 
As Vincent answered Jake Voll’s questions and provided other necessary details, “must-haves” for this hospital application emerged: technology that could monitor and offer a way to communicate with COVID-positive patients to minimize unnecessary contact and use of PPE.
“We needed two-way voice cameras, reliable connectivity and HIPAA compliance,” Jake Voll said. “We also needed something that would be easy to deploy, cost effect and SECURE! Alarm.com’s WellCam offered all of that plus high definition and a wide field of view, 180-degrees.” 
And, since Security Solutions was already an Alarm.com dealer, “it was a no brainer to go this route,” Vincent added. 
A safe installation 
Vincent decided to install one WellCam on site for the hospital to demo for a week to help them decide if this solution was a fit. The WellCam enabled patient care with remote monitoring via WellCam’s 180-degree camera with 1080p resolution and 6mp zoom and direct communication via the solution’s “call-out” button that initiates a hands-free call via an app, putting medical personnel straight through to the WellCam’s speaker. Placing a WellCam in a COVID-positive patient’s room empowered medical professionals to provide high-quality care at a safe distance and without using PPE.
“They loved it!” exclaimed Vincent. “They loved all the features, especially being able to view the [medical] monitors and the patient(s), and also being able to have two-way communication with the patient. This solved the exposure and PPE issue all in one solution.” 
With such positive feedback, Vincent placed an order with SS&SI, and the very next day, he had 40 WellCams at the ready. “Jake’s prompt response time helped us serve the hospital and deliver the “WOW” factor.” 
Now Vincent had to ensure his techs were safe during the installation of the 40 cameras. 
“It is imperative that security techs be properly educated on infection control protocols and proper PPE use prior to installing equipment in any environment, especially the healthcare setting,” Mary Pat Voll educated. “Ideally, the patent room would be vacant and sanitized prior to installation to ensure low risk of exposure.” 
And, that’s exactly what the Kentucky hospital did. 
“The hospital had every floor of the COVID-19 wing evacuated and sanitized for our safety,” Vincent said. “We worked with the hospital’s IT staff to get the cameras on the network and then started installing them in every room on the third and fourth floor of the COVID-19 wing.” 
Why Alarm.com’s WellCam
Right from the start, Vincent and Jake Voll decided to work with Alarm.com on this project. 
“Aside from the right specs, they have a Health & Wellness team who understand the vertical,” Jake Voll said. “They were very cooperative, event to the point of having their Director of Health & Wellness, Lainie Muller involved.” 
Mary Pat Voll added that with the continued advisement of social distancing, hospitals seek reasonable ways to distance healthcare workers form contagious patients. 
“WellCam does just that by allowing two-way voice and HD video communication between healthcare providers and patients,” she said. “Less exposures equals less illness!” 
In addition, Alarm.com has a comprehensive HIPAA compliance program and an easy-to-use onboarding process with Authorized Alarm.com Service Providers. 
Since the installation, the hospital has served over 300 COVID-positive patients from surrounding areas in Ken. and Vincent that the hospital workers are amazed by the implementation.
“I learned from working with the hospital that network security is one of the biggest challenges and working with the IT staff to accomplish any network-related task is key,” said Vincent. “We had the privilege to work alongside the doctors and make sure we trained all the staff to make sure they were fluent in how to use the app. We also learned that the medical field is a section of the market we had previously overlooked but now, we’re putting actions in place to target this vertical.” 
Taking a deeper dive into the hospital vertical
When it comes to security solutions for hospitals, key elements include connectivity, security, privacy and deployment. It is imperative to coordinate and foster a positive working relationship with hospitals’ IT personnel.
“As it relates to connectivity, integrators working in a healthcare facility have to understand that their networks are going to be seriously restricted,” educated Jake Voll. “Expect to coordinate with their IT staff and ideally create a dedicated Local Area Network (LAN) for devices with a separate internet service. Without your own network, it will be incredibly difficult, if not impossible, to implement and service networked devices at scale.” 
In addition is the concern of network security and privacy requirement of healthcare providers. 
“Coordinate with the facility’s IT personnel to ensure their network security requirements are met and partner with manufacturers and platform providers who understand security and privacy requirements in a hospital setting,” Jake Voll advised.
During hospital deployments, security integrators need to realize that the facility could already be fully operational; therefore, time is of the essence. 
“You need technology that can be implement quickly—especially at a time when every room and bed is needed.”
To be successful serving the hospital vertical, partnership is of top importance. When Jake Voll looks to partner with solutions providers, he searches for solutions that are easy for his dealers to sell and install, opting to partner with manufacturers that offer great products, marketing resources and support before, during and after the sale.
“I stress this with our manufacturers because our dealers/integrators are our point of sale,” he said. “If they don’t sell, neither do we.”
As with any vertical, understanding the pain points for a prospective end user keeps manufacturers, dealers and integrators focused on the most important part of any deployment—successfully solving or mitigating problems. 
“It’s easy to get lost in specs and forget that customers aren’t paying for a product as much as their paying for a solution to whatever problem or potential problem their trying to solve or mitigate,” said Jake Voll. “Increasingly, we need to understand how the dealer and their end user expect to interact with the product(s) and how they expect it to work within a larger ecosystem of connected products.” 
An opportunity created by COVID
The security industry as a whole is fortunate in that it was, and is, considered an essential service, not being forced to shutter during the initial phase of discovering COVID in the United States, nor anytime thereafter. This puts the industry in a special place to really help people by embracing the concept of “do-it-together” installs. 
“Systems can be shipped directly to subscribers and techs can walk end users through installation and testing over the phone,” said Jake Voll. “Self-installs accounted for nearly half the market for security systems, according to Parks Associates, prior to COVID.” 
This brings up the hot topic of DIY taking over professional installers, eventually pushing them out of the market. However, Jake Voll has something to say about that: “I think pros stand a better chance of cutting into THEIR market share by offering professional-grade equipment, professional support from an experience tech and local service as needed.”  
All things considered when it comes to COVID, we really ARE ALL in this together; it’s impossible not to be, since the whole planet humans call home has been and continues to be affected greatly by this, at present, incurable virus.
“My heart goes out to those who have been impacted by COVID, including the frontline workers who put their lives on the line to care for others,” Mary Pat Voll said. “As a healthcare worker, I never imagined caring for patients in substandard conditions under crisis guidelines.”
And, as security professionals, Vincent and Jake Voll never imagined they would be faced with protecting people against a deadly virus, invisible to the naked eye, only rearing its ugly head, so to speak, as symptoms present themselves in the body. 
“I’m completely convinced that in every challenge there is an opportunity,” Jake Voll said, emphasizing the hospital project he worked on with Vincent. “The opportunity for us to partner with Alarm.com and our dealer to offer a solution that increased the safety of frontline healthcare workers is winning any way you look at it.” 
Mary Pat Voll concluded by imploring readers to understand that “frontline healthcare workers will continue working tirelessly to comfort and heal those who have fallen ill from this virus—don’t be one of them if you can help it! Be mindful of those around you and practice common sense when it comes to staying healthy.” 


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Highly advanced safety protocols for upcoming academic year

06/16/2020

SSN Staff

SANTA ANA, Calif.—As educational leaders continue the challenging conversation about what the new normal will look like for students across the nation, Allied Universal is helping school administrators and campus safety departments plan and prepare for students returning to school. Allied Universal’s more than 7,500 campus security professionals safeguard nearly 700 schools/universities nationwide. 
“Institutional stakeholders are asking questions about what the ‘new normal’ will look like for our students, while at the same time, our educational leaders are balancing budgets and dealing with lay-offs and staffing decisions and continuing to provide a high-quality academic experience for students across the country,” Stephen R. Aborn, director of higher education at Allied Universal, said in the announcement. “We are here to support and offer a variety of solutions to keep all school campuses save during the COVID-19 pandemic.” 
Over the last several months, Allied Universal’s K-12 and higher education experts have been sharing best practices, guidance and tools to help schools provide a safe and security environment for all students and faculty. This guidance includes: 
Support “no touch” entry into buildings, dissemination of personal protection equipment (PPE), disinfecting supplies and social distancing requirements to keep staff, students and parents safe;
Conduct distance temperature screening with a broad range of solutions such as handheld, fixed or semi-permanent thermal screening imaging, and robotic and kiosk screening technology;
Assist with traffic control, provide improved management of drop-offs and pick-ups, and support ingress/egress locations around school buildings; 
Help mitigate further risks with advanced technologies such as Allied Universal’s HELIAUS platform, LiveSafe’s Mobile Safety and Security App, and access control and remote video monitoring solutions.
 
“We recognize the hard work of our education leaders and support their mission of furthering learning and education to all students in a safe environment,” Masha Karimi, education manager at Allied Universal, said. “It is our number one goal to provide our education partners with the safety resources and tools they need so they can focus on what they to best — to continue to teach and inspire our students.” 
 


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New capabilities unveiled between DW Spectrum and the Connect ONE cloud platform to help dealers increase RMR

06/15/2020

SSN Staff

MONUMENT, Colo.—Connected Technologies LLC, provider of a cloud-hosted security management platform, and Digital Watchdog (DW), provider of digital recorders, surveillance cameras and video management software, have unveiled new integrations between DW Spectrum and Connect ONE that provide deeper reporting and management controls for dealers and their customers.
Connect ONE and DW Spectrum integrate natively through software to receive or trigger notifications or events without system configuration such as opening a vulnerable in-bound port on the end-user’s network, port forwarding or connecting to the user’s IP address. With the expanded integration, dealers can add new feature sets, events and notifications gathered from DW Spectrum’s VMS, NVR or surveillance cameras for viewing and control on the Connect ONE, all-in-one interface.
“Connect ONE is focused on expanding the possibilities for integrated systems for our dealer-customers,” Dan Simon, co-founder and managing partner, Connected Technologies, said in the announcement. “This integration gives dealers the ability to provide more value in their managed services offerings through Connect ONE.”
Connect ONE’s users can receive events to monitor the health status of the NVR or perform special logging of activities or analytics. All Connect ONE Event Rules can be activated in response to NVR events such as report logging, notifications to users and system control – including arming, disarming, output control and lockdown. Connect ONE pushed system events such as arming, alarm, access, trouble and audit changes to the NVR are supported. Events are shown on the DW Spectrum interface to indicate the source and type of event along with a text description, such as user, zone, door, area, etc. Events received by the NVR can also record video bookmarks, trigger a camera preset and increase recording quality.
“We are excited to see our technology partners take a deeper dive into DW Spectrum’s open architecture and all the functionality it offers,” Patrick Kelly, director of IP Video Solutions, DW, said. “ConnectOne’s ability to simplify integration with a wide variety of technology really presents an opportunity for DW Dealers to provide complete solutions.”
DW Spectrum and Connect ONE integrate via direct network connection or DW Cloud. Following set up, users can retrieve a camera list for quick and easy configuration, view live video, search playback recordings, record snapshots upon an event from intrusion/access system for video verification and review a 10-second pre-event and up to a 45-second post event video clip. DW Spectrum is user-friendly IP Video Management software, highly optimized to provide unlimited scalability, unmatched bandwidth savings and simplified system setup and management. Connect ONE by Connected Technologies is a cloud-hosted integrated security management solution which provides a single user interface to control intrusion, access control, video surveillance, critical environmental monitoring and energy management. Connect ONE works with the Bosch B and G series as well as DMP XR/XT series, ELK M1 series and Honeywell Vista Turbo security and access control panels. 
Connect ONE interfaces with the complete line of Bosch Security, DMP, Elk Products and Honeywell Turbo controls and provides an easy path to add managed services. For more information visit www.simplifywithconnectone.com.


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By: Security Systems News

06/12/2020

SSN Staff

DULUTH, Ga.—HWPco, a professional services organization (PSO) with a strong focus on its existing sales-as-a-service platform, has launched a redefined “Rep” model that offers a new suite of technology services. 
“Our customers’ success is our success and we would not be celebrating our 50thanniversary in business without their trust and loyalty in our company over the years,” Marcus Myers, principal/director of HWPco Operations, said in the announcement. “We are thrilled to be able to launch this revised PSO model and come out of this global health pandemic even stronger and better than before on behalf of our valued partners.” 
HWPco’s additional core-service platforms, called coreREP, enhance its existing rep firm sales service with this powerful ecosystem of marketing, logistics, software, events, training and technical services, to help its manufacturers, resellers and consultant partners achieve their goals. The platforms include:
coreMEDIA provides creative agency services to help customers create relevant content for social media postings, videos and other marketing initiatives. 
coreU offers technology training with the ability for companies to create their own training events. 
coreTEK’s “technical services on demand” provides programming, implementation and test assistance for customers.
coreWARE, better known as “the remote software concierge,” is ready to help customers navigate the ever-changing software landscape, offering software support and help with licensing. 
coreHTL offers customized project planning, execution and deliver to ensure proper management of the product.
coreX allows customers to experience technology in the real world in addition to developing and executing their own events. 
coreREP continues to offer sales-as-a-service for its manufacturers’ products and solutions. 
 
HWPco has invested heavily in the necessary internal resources to help drive this new PSO model to new heights and pave the way to experiencing technology in context. 


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